We understand that life can get messy and unexpected situations arise. We understand that a family member can get ill, an accident can occur, or you suddenly feel unwell. We have a system in place that takes into account these situations.
Following a cancellation, you will be asked to submit a form explaining why you were unable to attend your Stint. Where possible, including things like a doctor's note will help us to resolve the issue quickly; this is especially useful if you have had previous late notice cancellations.
You can also get in touch with our Customer Service team at firstname.lastname@example.org if you would like to discuss your cancellation penalty.
Top Tip: If you are feeling unwell the day before the Stint, it’s better to pull out then than on the day! The later you leave it to cancel, the more it will affect your Stint profile.