Our team of Account Managers follow up with the businesses after every bad rating to figure out what may have gone wrong during the Stint. We will always try and get the most detailed information back to you so you know what areas you need to improve on for your next Stints. However, try to bear in mind that sometimes we can only get so much information from businesses and cannot follow up for intricate details for all bad reviews that come through.
We're currently working on some new app features that will let us get clearer feedback from both students and businesses - watch this space!