The Customer Service team may put your account on hold after bad reviews or last minute pull-outs. We do this so we can have a chat and discuss where things may have gone wrong and where you can improve before you go on and do any further Stints.
Check your inbox and you should see an email from us detailing why your account has been put on hold; you will also receive a link that allows you to book in a call with the team.
If your account is on hold and you are not sure why, you can email firstname.lastname@example.org. This is often automated, so don't be alarmed if you think this could be a mistake!