Appeal calls are with a member of the Customer Service team following a bad rating or last minute pull out. These calls are to discuss what may have gone wrong during the Stint or why you needed to pull out on short notice. There is no need to overly prepare, but gathering your thoughts and reflecting on what may have gone wrong will always help the conversation.
Lastly, be respectful and open to hearing feedback. We know sometimes negative feedback can be hard to take but taking it out on a member of the Stint team is unacceptable and could result in account deactivation. These calls are in place to help increase your average rating, so we can send you as many Stints as you would like moving forward.