Joining Stint
- What do I need to bring with me to a Right-to-Work Meet?
- I’m an EU/EEA/Swiss citizen. How do I show my Right-to-Work?
- I’ve applied to the EU Settlement Scheme, but haven’t received the confirmation yet
- I’ve attended my Right-to-Work Meet and on-boarded, but my account still isn’t verified
- What happens in a Right-to-Work Meet session?
- I don't have an NI (National Insurance) number
How to prepare for Stints
Availability and how it works
- What lengths/timings of availability will get me the most Stint matches?
- How short or long can my availability be?
- What if I go on holiday or have a lot of university work, and I can’t input my availability for a while?
- I'm not 100% sure I can work - should I say I'm available?
- How do I add, edit & remove availability?
- What's availability and how does it work?
Getting matched to Stints
Getting to my Stint
What to expect on my Stint
- What will I be doing on Stints?
- How can I do well at my Stints?
- Can I use my phone on my Stint?
- What do I do if it is really quiet on my Stint, and there is not much to do?
- Am I entitled to a break on my Stint?
- Will I get food or drink on my Stint?
Types of Stint
- If I am signed up to do a role like Host(ess), is there a chance I might be asked to something else as well?
- What if I am uncomfortable with carrying trays, plates or heavier things, is that a problem?
- I cannot work with alcohol, is that a problem?
- I have never been a Waiter(ess)/Bar Back/Host(ess)/Runner before, is that a problem?
- What types of businesses can I work with through Stint?
- How long are Stints?
Standby Stints
Stint uniform
- My smart shirt is very creased - is that okay?
- My piece of clothing has small patterns / a small logo - is that okay?
- I have jeans / leggings / tracksuits - do those count as smart trousers?
- I have a t-shirt - does that count as a smart shirt?
- I have trainers / Doc Martens / boots - do those count as smart shoes?
- What happens if I go to a Stint in the wrong uniform?
Ratings and reviews
- How do I avoid receiving a poor review?
- I have a question about my review(s), who can I contact?
- I have an appeal call with a member of the team, what should I expect?
- My account is on hold, why?
- Can I get more detailed feedback about my rating from the business?
- Can I get in touch with the business about my bad rating?
Cancellation and compensation policies
Payment
- How do I report a payment issue, when can I expect it to be corrected?
- I worked overtime at my Stint, how do I get paid for this?
- I have been paid the wrong amount for my Stint
- I have not been paid for my Stint
- The payment displayed in my app for a specific Stint is wrong
- When and how do I get paid?
My App
Problem on my Stint
Taxes and legal
- Can I get a reference?
- I have graduated / I am leaving Stint - what is the process I should follow?
- I am an international student with a 10 or 20 hours working cap - what does this mean?
- How can I access my payslips or my P60?
- What is 'myePayWindow'?
- How do I declare tax if I do have another job?